Shipping policy

Shipping Policy for 3D Retro

Welcome to 3D Retro! We are committed to delivering your orders promptly and ensuring a smooth shopping experience. Please review our shipping policy below to understand how we handle the processing, shipping, and delivery of your purchases.

1. Shipping Destinations

  • Domestic Shipping:
    We offer shipping within the United States. De do ship to P.O. Boxes or APO/FPO addresses via USPS.

  • International Shipping:
    We ship internationally to select countries. Please note that international orders may be subject to customs fees, duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient.

  • If you see the error message “Your order cannot be shipped to the selected address. Review your address to ensure it's correct and try again, or select a different address,” it means we’re unable to ship the item to your country. Please contact us at store@3dretro.com for assistance.

2. Processing Time

  • Order Processing:
    All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

  • Handling Time:
    After your order is processed, it will be handed over to the shipping carrier for delivery. Processing time may vary during peak seasons or promotional periods.

3. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs. Shipping costs are calculated based on the total weight and size of your order at checkout.

  • Standard Shipping:

    • Delivery Time: 5-7 business days
    • Cost: Calculated based on the total weight of your order.

  • Expedited Shipping:

    • Delivery Time: 2-3 business days
    • Cost: Calculated based on the total weight of your order.

  • Express Shipping:

    • Delivery Time: 1-2 business days
    • Cost: Calculated based on the total weight of your order.

Please note that delivery times are estimates and may vary based on carrier performance and destination.

4. Shipping Carriers

We partner with reliable shipping carriers to ensure your orders arrive safely and on time. Our primary carriers include:

  • USPS
  • UPS
  • FedEx
  • DHL

5. Shipping Costs

Shipping costs are determined based on the total weight and size of your order and the selected shipping method. There is no free shipping option available.

Shipping for the 1000% Be@rbrick is an $80/each flat rate, and it's only available within the US.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

7. Damaged or Lost Shipments

  • Damaged Items:
    If your order arrives damaged, please contact us immediately at store@3dretro.com with your order number and photos of the damage. We will arrange for a replacement or refund as appropriate.

  • Lost Shipments:
    If your tracking information shows that your package was delivered but you have not received it, please contact us at store@3dretro.com. We will work with the carrier to locate your package or provide a resolution.

8. Customs, Duties, and Taxes

For international shipments, customs fees, duties, and taxes may apply. These charges are determined by the destination country’s regulations and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.

  • Note:
    Please check with your local customs office for more information on potential fees before placing an order.

9. Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses provided by the customer.

  • Double-Check Your Address:
    Review your shipping information carefully during checkout to avoid any issues with delivery.

10. Order Modifications and Cancellations

  • Before Shipment:
    If you need to modify or cancel your order, please contact us as soon as possible at store@3dretro.com. We will do our best to accommodate your request if the order has not yet been shipped.

  • After Shipment:
    Once an order has been shipped, we cannot make changes or cancellations. All Sales are final. Please refer to our Return Policy if you need to return or exchange your items.

11. Holidays and Special Events

During major holidays and special events, processing and shipping times may be extended. We appreciate your understanding and patience during these periods.

12. Contact Us

If you have any questions or concerns about your order’s shipping, please reach out to our support team:

  • Email: store@3dretro.com
  • Phone: 7027804966
  • Address: 3999 Spring Mountain Rd Las Vegas, NV 89102

We are here to help and ensure your shopping experience with 3D Retro is exceptional!

Thank you for choosing 3D Retro!
We appreciate your business and are dedicated to providing you with the best products and service.

Frequently Asked Questions (FAQs)

Q: How are shipping costs calculated?
A: Shipping costs are based on the total weight of your order and the shipping method you select during checkout.

Q: Can I combine multiple orders to save on shipping?
A: Yes, combining orders can help reduce overall shipping costs. Please ensure that all items are added to a single order before proceeding to checkout.

Q: What should I do if my package is delayed?
A: If your package is delayed beyond the estimated delivery time, please contact us at store@3dretro.com. We will investigate the issue with the carrier and provide updates as soon as possible.