Refund policy

Return Policy

At 3DRetro, we are committed to providing you with high-quality products and exceptional customer service. Please read our return policy carefully to understand your rights and obligations.

All US Sales Are Final
All US sales are considered final. We do not accept returns or offer refunds for any purchases made through our store, except in the cases outlined below as required by law.

Mandatory Returns and Refunds
European Union 14-Day Cooling-Off Period
If you are a customer in the European Union, you have the right to RETURN/RECEIVE REFUND of your order within 14 days for any reason without providing a justification. To exercise this right:

Condition of Items: The item must be in the same condition as when you received it, unworn or unused, with all tags attached, and in its original packaging.
Proof of Purchase: You must provide the receipt or proof of purchase.
To initiate a return under the cooling-off period:

Return Address: Returns must be sent to the following address:

3DRetro

ATTN: Joshua Leach

12600 Chaparral Road, Suite 120

Henderson, NV 89044

Return Shipping: You are responsible for the return shipping costs unless the item is defective, damaged, or incorrect.

Damages and Issues
We take great care to ensure that your order arrives in perfect condition. However, if you receive a defective, damaged, or incorrect item, please contact us immediately at store@3dretro.com. We will evaluate the issue and make it right by providing a replacement or issuing a refund as appropriate.

Non-Returnable Items
Certain types of items cannot be returned. These include:

Perishable Goods: Such as food, flowers, or plants.
Custom Products: Including special orders or personalized items.
Personal Care Goods: Such as beauty products.
Hazardous Materials: Including flammable liquids or gases.
If you have any questions or concerns about a specific item, please contact us before making your purchase.

Refunds
Refunds are processed only for items that are defective, damaged, incorrect, or returned within the EU 14-day cooling-off period. If your return is approved, you will receive a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at store@3dretro.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Email: store@3dretro.com
Return Address: 12600 Chaparral Road, Suite 120, Henderson, NV 89044

We are here to help and ensure your shopping experience is as smooth as possible.

Thank you for choosing 3DRetro!
We appreciate your business and are committed to providing you with the best products and service.